Legal

Privacy Policy

What we collect when you contact us or ask about a trip, and what we do — and do not do — with it.

This page is written in English, the version that governs, so nothing is lost or changed in translation.

Last updated: 16 September 2026.

This policy explains what information Placid Tours collects through this website, why, and what we do with it. It applies to placidtours.com and nothing else.

Who we are

Placid Tours is a tour and transfer operator based on the Kenya coast. For any question about this policy, use the contact form — we reply from there, not from a personal inbox.

What we collect

We only collect what you give us directly, through the contact form or the booking form:

Your name, email address and phone or WhatsApp number
Your country, if you choose to give it
The content of your message or booking request — dates, group size, the trip you are asking about, any special requests you mention
A hashed, non-reversible fingerprint of your IP address, kept only to stop automated spam and abuse of these forms — never your actual IP address, and never used to identify or track you

We do not ask for payment card details anywhere on this site, because we never take payment online. Nothing here is collected without you actively submitting a form.

What we do not collect

We do not use advertising cookies, tracking pixels or third-party analytics of any kind. This site does not run Google Analytics, Meta Pixel, or anything similar.
We do not sell, rent or share your information with anyone for marketing purposes.
Browsing or booking on this site does not set any tracking cookie in your browser.

How we use it

Solely to do the thing you asked for: answer your question, confirm availability, and arrange the trip or transfer you enquired about. If you ticked the box to hear from us about future trips, we may occasionally message you about that — never otherwise, and you can ask us to stop at any time.

Where it goes

Your enquiry is stored in our database, hosted on a server we control, and is visible only to Placid Tours staff who need it to handle your booking. If you choose to continue a conversation on WhatsApp — by tapping a WhatsApp link on this site — that conversation then happens on WhatsApp, under Meta's own privacy terms, which we do not control.

How long we keep it

We keep enquiry and booking records for as long as reasonably needed to handle your trip and to meet our own accounting and legal obligations afterwards. If you would like your information deleted sooner, ask us through the contact form and we will do so, unless we are required to keep a record for a legitimate legal or accounting reason.

Your rights

You can ask us at any time what we hold about you, ask us to correct it, or ask us to delete it. Reach out through the contact form.

Changes

If this policy changes in a way that matters, we will update the date at the top of this page.